New Elder Affairs Director Arrives as Board Tackles Billing System Flaws
Key Points
- New Director Donica was welcomed on her first day at Willcutt Commons.
- Board members reported significant, ongoing errors with the electronic billing system for programs and meals.
- One Pleasant Street will revert from condos to apartments, adding 10 units to the town's affordable housing count.
- A warrant article for funding improvements to the outdoor pergola will be considered for the spring Town Meeting.
- The 60 Elm Street senior housing facility is operating without a permanent director and is experiencing major flooding problems.
- Lunch program attendance has nearly doubled, highlighting the center's growing role as a social hub.
- Communication issues were raised regarding both program cancellations and the distribution of meeting agendas.
The Cohasset Elder Affairs Board meeting on Monday, October 20, served as a welcome for new Director Donica, who started just an hour before the meeting began. The board immediately presented her with a series of operational challenges facing the Willcutt Commons Senior Center, most notably a member billing system that multiple attendees described as a "fiasco." The board also discussed successful community partnerships and future facility upgrades during the wide-ranging session.
The meeting began with a public comment from resident Paul, who raised questions about a potential enterprise fund for the town dump. "If they're going to put it into an enterprise fund, then that means that whoever governs who gets a dump sticker has to now reside with the elected board," he noted, expressing concern over how policies for sticker eligibility would be determined. Following public comment, a motion was made to accept the September meeting minutes. The motion passed by a unanimous voice vote. The board then reviewed the Treasurer’s Report, which highlighted a surplus of $8,744 in the revolving fund and detailed capital expenditures including a new stove and a payment for the center’s van. The Treasurer noted an accounting change is pending for the social worker’s salary, stating, "They will be transferred out of the gift account and put into the general fund maybe next month." A motion to accept the Treasurer's Report passed by a unanimous voice vote.
The Director’s Report, delivered by town staffer Megan James who has been assisting during the leadership transition, quickly turned into a forum for member feedback. A board member detailed extensive problems with the center’s electronic kiosk and billing system for lunches and programs. “I get a bill now when I pay cash for lunch. So, what I’ve decided, I'm not signing in anymore… which defeats the purpose,” he said, adding that he hears constant complaints from others. James acknowledged the issues, stating, “We can talk about how we can fix that process.” Members also requested the return of a text notification system for program cancellations and the purchase of more exercise equipment. A motion to accept the Director’s Report passed by a unanimous voice vote.
Liaison reports brought both good and bad news from around town. The board celebrated a significant win for Cohasset's affordable housing inventory, as a member announced that One Pleasant Street is being converted back from condominiums to apartments. "It's fantastic news for the town," he said, "we get credit for 14 units" instead of four. Another member reported the town pool's new solar panel system "worked tremendously" this season. However, challenges persist at the 60 Elm Street senior housing facility, which failed to hire a new director and is now dealing with a severe flooding issue. A board member reported, "They did not hire a new director... they're having a tough time." Looking ahead, the board discussed placing a warrant article at the spring Town Meeting for improvements to the outdoor pergola. The board concluded by thanking Megan James for her service during the transition before one member noted, "I never got anything and Tana didn't either... she didn't get any Zoom link or anything," prompting a review of how meeting notices are distributed. The meeting was adjourned at 9:48 a.m.